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ITIL is a collective wisdom which includes best practices for successful IT Service Management. ITIL 4 has evolved through embracing new and latest ways of working, such as Lean, Agile, and DevOps. This evolutionary edition provides the guidance for organizations to address new service management challenges and integration of management systems for the effective governance and management of IT-enabled services.
This book ITIL® 4 contains 1000 mock questions directly linked with training and certification based on learning through practice exam concept. It is equally useful for all certification stages of ITIL and extremely effective for students and professionals of business and IT services management.

This book contains 25 exams with thought provoking questions to challenge your thinking and understanding, with great clarity, and each exam is designed to practice, manage and adjust the pace and time before going into of the real ITIL exam. Answers are given at the end of each test to evaluate exam score and capability. These exams are purely based on ITIL core volumes and guidelines of ITIL’s Official Accreditation and Governance Bodies of UK.

This Book is the right choice which gives you the opportunity to prepare for exam in a simplest way that ensures your success in first try. This book presenting concepts, processes, service and lifecycle management for IT in a very easy and understand format, so you can easily pass your exam in first attempt.

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Muhammad Zeeshan Ali, Saqib Javed John





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